Shipping Policy

Ship Right. Pack Right. Deliver Better.

Understand ShipAny's shipping processes, packaging requirements, delivery procedures and shipment responsibilities.

The journey

Shipping Journey

1

Create Shipment

2

Pickup

3

Transit

4

Delivery

5

Delivered

Delivery issue? Shipment branches to NDR → Reattempt or, if unresolved, RTO → Return to Seller
Services

Shipping Services

Domestic Shipping

Pan-India shipping across serviceable pincodes with multiple courier options.

International Shipping

Cross-border shipping from India with customs information workflows.

COD Shipping

Cash-on-delivery shipments with collection and settlement visibility.

Express Services

Faster delivery options where offered by the selected courier service.

Bulk Shipping

Process large order volumes via bulk upload and centralized tracking.

Billing

Weight & Billing

Actual Weight

The physical weight of the packed shipment.

VS

Volumetric Weight

The space the package occupies, from its dimensions.

Chargeable Weight

The applicable billing weight is determined according to the relevant courier/service rules. The exact chargeable weight and final price are always shown before you book.

Pack Your Shipment Properly

Good packaging protects your products and prevents in-transit damage and disputes.

  • Select appropriate packaging
  • Protect the product with cushioning
  • Seal the package securely
  • Attach the correct shipping label
  • Ensure package details are accurate

Prohibited & Restricted Items

The following categories must not be shipped through ShipAny.

Dangerous goods & hazardous materials
Currency, bullion & negotiable instruments
Items prohibited by applicable law
Courier-restricted categories per partner policy
Delivery

Delivery Expectations

Estimated transit times

Delivery estimates shown at booking are courier estimates and may vary by lane and season.

Delivery attempts

Couriers typically attempt delivery more than once before marking a shipment undelivered.

Serviceability

Serviceability is checked per pincode at booking; availability varies by courier.

Remote locations

Remote or extended-area pincodes may have longer transit times or limited services.

Delays

Weather, network and operational disruptions can delay shipments beyond estimates.

Recipient availability

Please ensure the recipient's address and contact details are accurate and reachable.

Exceptions

NDR & RTO

Attempt FailedNDRActionReattempt
If unsuccessful:RTO InitiatedReturn TransitSeller
Cross-border

International Shipping

International shipments involve additional documentation and destination-country requirements.

Commercial invoice
Product description
HS code
Customs documentation
Duties/taxes
Destination restrictions

Rates, transit times, serviceability, duties, taxes and customs requirements may vary based on destination, shipment characteristics, carrier and applicable regulations.

Know Where Your Shipment Is

Real-time tracking from pickup to proof of delivery — no login required.