Clear Refund Guidelines
We believe payment and refund processes should be transparent and easy to understand.
Last Updated: June 2026
Payment Issue
Transaction failed or was duplicated.
Shipment Adjustment
Eligible shipping-related billing issue.
Wallet Credit
Approved amounts may be credited according to applicable policy.
Refund Process
Request
Submit your refund request.
Verification
Our team reviews the transaction/shipment.
Decision
Eligibility is determined under the applicable policy.
Processing
Approved refunds are processed.
Credit
Amount is credited through the applicable payment method.
Need Help With a Refund?
Share your AWB or transaction ID and our team will review it.
1. Wallet & Payment Refunds
ShipAny uses a prepaid wallet for shipping charges. Eligible refunds are credited to your ShipAny wallet. Wallet top-up transactions themselves are refundable only in limited cases such as duplicate or failed transactions, subject to verification.
2. Shipping Charge Adjustments
Shipments cancelled before courier pickup are refunded in full to your wallet after the courier confirms cancellation — most confirmations are instant.
If a billed charge is found to be incorrect after review against courier records, the eligible difference is adjusted to your wallet.
3. Duplicate Transactions
If a wallet top-up or charge is duplicated due to a technical error, the duplicate amount is refunded after verification of the transaction records.
4. Failed Payments
If a payment is debited by your bank or UPI but the wallet is not credited, the amount is either credited to your wallet or refunded through the original payment method after the payment gateway confirms the failure.
5. RTO Charges
RTO (Return to Origin) shipments are billed per the courier partner's rate card. RTO charges applied by the courier are generally not refundable; any refundable component is credited to your wallet.
6. COD-Related Adjustments
COD remittances and adjustments follow the courier partner's settlement cycles. Discrepancies in COD collection or settlement can be raised with support for reconciliation against courier records.
7. Non-Refundable Charges
Charges for services already rendered — such as completed pickups, in-transit shipments, delivered shipments and courier-applied RTO charges — are not refundable except where required by applicable law.
8. Refund Processing Time
Wallet credits are applied once the refund is approved and, where relevant, confirmed by the courier. Refunds to original payment methods depend on the payment gateway and bank processing timelines.
9. How to Request a Refund
Raise a support ticket from your ShipAny dashboard or contact us via the Contact page. Please provide the relevant details so we can verify quickly:
- Shipment/AWB number
- Transaction ID
- Registered email/phone
- Reason for request
- Supporting documents where applicable